Viewfield + Intercom
Read Intercom conversations as customer intelligence: what customers and leads ask, object to and praise, with speaker roles and no stored profiles.
- Support and sales conversations with customer and lead roles
- Webhook-fast reads with deletions honored
- Paraphrased evidence only; the original opens in Intercom
- Conversations and their parts, with customer and lead roles
- Deletion events, so a removed conversation leaves here too
What Intercom does in the loop, as a source.
From your customers
Viewfield reads the records you grant, under the minimum scopes, with the participants hashed and the text redacted before storage.
Into evidence
Nine kinds of evidence are extracted and counted into Insights with a prevalence, a trend and a confidence band. Paraphrases in the product; the original opens in the source.
Into the Brief
An Insight is read against your approved position; a drift finding proposes the change; the morning Brief says the fact, the meaning, where you stand and the action.
Never replies to a conversation
Never stores a contact profile
Never quotes a customer in generated content
Every action here is also an MCP tool, so Claude, Cursor or any MCP client can drive Intercom through the same doors your team uses, with the same QA. npx @viewfieldai/mcp install
Connect Intercom in minutes.
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